All merchandise to be returned to Toyboxcovers.com must have prior approval before the customer sends the item back. You must first call us or email before returning any product. All requests for return authorization for any reason other than warranty issues must be submitted within 30 days of receipt of product. We suggest you send all items back to us in a traceable form, whether it’s by UPS, FedEx, Airborne Express, US mail, etc. The package being returned is the customer’s responsibility until it reaches our warehouse. Please allow one billing cycle for refunds to appear on your credit card statement.

At Toyboxcovers.com you have 30 days from time of shipment to return an item for a refund. Shipping charges will not be refunded, and the customer is responsible for the return shipping charges to Toyboxcovers.com.

Returns will not be accepted without a Return Authorization Number written on the outside of the package. Merchandise must be in the original packaging and be in “new" condition.

Customers should have the following information available for a return included, but not limited.

1.       Original Toxboxcovers.com invoice order number.

2.       Product part number and quantity

3.       A Return Authorization Number will be given to each returned transaction.

Returns on Custom RV Covers:

All sales are final when any and all types of custom covers are ordered. Returns of custom covers are not accepted, if your custom RV cover doesn’t fit properly, we will do our best to fix the problem. Shipping charges on all custom work will not be refunded.

The covers we sell are used to protect your RV’s from the outside elements. It is just as important to protect your cover. When we make our covers, we install vinyl patching on the bottom four inner corners to protect against any damage from sharp edges on the RV’s.

However, there are other areas on RV’s that could cause damage to other parts of the covers. Take the time to survey your RV and the sharp areas on and around the RV that you think could damage your cover. It is the customer’s responsibility to take the necessary precautions to protect the cover from the generator exhaust pipe, rain gutters, side entry steps, and leveling jacks.

Always make sure that sharp areas of your trailer are properly padded or protected to ensure the longest life for your cover. The covers are equipped with grommets on reinforced tabs to take up as much extra material as possible. DO NOT OVER TIGHTEN! Do not use bungee cords because they can pull grommets out of the cover. Throw the long straps under coach and buckle. DO NOT OVER TIGHTEN! The luggage rack on the top of your trailer may cause water to collect and pool.

Suggested Items You May Use:

• Hot water insulated pipe from local hardware centers
• Water noodles from pool supply stores
• Old garden hose (slit horizontally across the middle and secure over sharp area)
• Tennis ball on the exhaust pipe